General contact
For sales queries, demos, product questions, and anything that doesn't fit the categories below.
Hi, I have a question
General product questions, pre-signup questions, or you just want to know more about Vericto.
hello@vericto.comEnterprise plan and demos
SLA up to 99.99% with a dedicated deployment, VPC deployment, SSO, signed audit-trail reports, or you simply want a demo with the team.
enterprise@vericto.comI have a technical issue
Issues with the integration, proxy, rules, CLI, or dashboard. Include your workspace ID for a faster response.
support@vericto.comAvailable on Builder, Team, and Enterprise plans. Free plan: documentation and GitHub community.
Security, legal and privacy
These addresses have dedicated teams and defined response SLAs. Use them only for what they indicate.
Vulnerability report
You found a security vulnerability in the product, infrastructure, or code. Include reproduction steps, estimated impact, and your PGP key if you want an encrypted response.
security@vericto.comResponse within <24h. Do not use this address for general technical support.
Privacy and GDPR
Requests for access, rectification, or deletion of personal data (GDPR Art. 15-17), questions about our privacy policy, or DPA designation.
privacy@vericto.comResponse within <30 days per GDPR. Include your name and associated account.
Legal requests
Information requests from authorities, DMCA, litigation, contracts outside standard terms, or any communication requiring a legal team response.
legal@vericto.comAbuse report
Service misuse, spam originating from Vericto accounts, or Terms of Service violations by other users.
abuse@vericto.comCommunity conduct
Harassment, personal attacks, or any behavior that breaks the Code of Conduct in Vericto's GitHub repositories (issues, pull requests, discussions) or other community spaces.
conduct@vericto.comBased on the Contributor Covenant 2.1. Read the Code of Conduct.
Press and investors
Media requests, interviews, press releases, brand assets, or institutional investor inquiries.
press@vericto.comAlliances and partnerships
Technical integrations, co-marketing, reseller programs, or collaboration proposals with other AI/DB ecosystem tools.
partners@vericto.comWork with us
Applications for open or spontaneous positions. Include a short note about what you do and why Vericto.
careers@vericto.comSee all open positions at careers.html.
Response times
Real commitments, not aspirational. Business days, UTC-6 timezone.
For active incidents affecting your service, check real-time status at vericto.com/status. Critical security reports receive responses outside business hours.