Components
The TCP proxy runs in your infrastructure, so its status depends on your deployment. If the control plane is unavailable, the proxy keeps evaluating every query with the last synced ruleset.
Availability (last 90 days)
Incident history
Background workers down in production
ResolvedFrom August 16, the production background workers (alert delivery, scheduled jobs and data retention) failed to start because of missing configuration. The API, the dashboard and query validation were not affected, and the proxy kept enforcing the rules. No customer alert was lost. We restored the configuration; the workers now read each parameter separately, and a deploy fails if any of them cannot start.
To report a problem not listed here, write to support@vericto.com; for a security incident, to security@vericto.com. The uptime SLA is 99.5% monthly on Builder and 99.9% on Team. On Enterprise it is 99.9% on Standard, on shared infrastructure, and 99.95% on Enhanced and 99.99% on Premium, both on a dedicated deployment. See the terms of service for details.